WHY?
- PROMOTE Self-Regulation to ensure good business practice and elevate standards of professionalism of members/associates
- SUPPORT & GUIDE members to uphold the highest level of professional business conduct and practices
- ASSIST members to meet Compliance requirements
- MAINTAIN uniform ethical standards to enhance reputation and public confidence in MSB industry
- PREVENTIVE measure to alert members on possible breaches and correct them early
WHO?
- The code applies to all members and msb agents
- Members are responsible to ensure that all their directors, management and employees as well as their msb agents comply with the code
Key Principles of the Code of Conduct
Principle 1
Promote Professional Ethics And Uphold Highest Level Of Integrity And Compliance
- Demonstrate professionalism and compliance in conducting MSB
- Avoid involvement in illegal activities
- Demonstrate proper work ethics and professional image
- Treat others with dignity and respect
Principle 2
Maintain Information Confidentiality
- All information acquired from customers must be treated as strictly confidential
Principle 3
Manage And Avoid Conflict Of Interest
- No Acceptance of kickbacks, gifts and gratuities
- No Misuse of position and company’s names/facilities
- No Involvement in activities outside employment
Principle 4
Promote Healthy Competition
- Avoid collusion and other anti-competitive practices with other competitors
- Avoid staff pinching among members
Principle 5
Ensure A Safe And Healthy Working Environment
- Ensure a healthy and safe working environment to promote well – being of staff
- Prevent any event that may pose an adverse impact or inflict injuries to customers/communities
Principle 6
Conduct Dealings In A Fair And Transparent Manner
- Disclose relevant information to customers on
products/services
- Do not misrepresent or omit material facts
- Provide proper avenue/channels for customers to lodge complaints
- Manage all complaints lodged in a professional and speedy manner
Code of Conduct (BM) - Click Here To Download
Code of Conduct (EN) - Click Here To Download
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