Code of Conduct

     WHY?

• PROMOTE Self-Regulation to ensure good business practice and elevate standards of professionalism of members/associates
• SUPPORT & GUIDE members to uphold the highest level of professional business conduct and practices
• ASSIST members to meet Compliance requirements
• MAINTAIN uniform ethical standards to enhance reputation and public confidence in MSB industry
• PREVENTIVE measure to alert members on possible breaches and correct them early

    WHO?

• The code applies to all members and msb agents
• Members are responsible to ensure that all their directors, management and employees as well as their msb agents comply with the code 

   Key Principles of the Code of Conduct

   Principle 1

   Promote Professional Ethics And Uphold Highest Level Of Integrity And Compliance

• Demonstrate professionalism and compliance in conducting MSB
• Avoid involvement in illegal activities
• Demonstrate proper work ethics and professional image
• Treat others with dignity and respect

   Principle 2

   Maintain Information Confidentiality

• All information acquired from customers must be treated as strictly confidential

   Principle 3

   Manage And Avoid Conflict Of Interest

• No Acceptance of kickbacks, gifts and gratuities
• No Misuse of position and company’s names/facilities
• No Involvement in activities outside employment

   Principle 4

   Promote Healthy Competition

• Avoid collusion and other anti-competitive practices with other competitors
• Avoid staff pinching among members

   Principle 5

   Ensure A Safe And Healthy Working Environment

• Ensure a healthy and safe working environment to promote well – being of staff
• Prevent any event that may pose an adverse impact or inflict injuries to customers/communities

   Principle 6

   Conduct Dealings In A Fair And Transparent Manner

• Disclose relevant information to customers on

       products/services

• Do not misrepresent or omit material facts
• Provide proper avenue/channels for customers to lodge complaints
• Manage all complaints lodged in a professional and speedy manner

Code of Conduct (BM) - Click Here To Download

Code of Conduct (EN) - Click Here To Download